ICT Associate

Description

Duty Station: Islamabad

Apply By: 08-Oct-2023

Female candidates are encouraged to apply.

Background Information - Pakistan

UNOPS Pakistan (Project Office) is part of the South Asia Multi Country Office in the Asia Region. UNOPS commenced operations in Pakistan in 1999 and significantly up-scaled activities from 2005 onwards to support populations affected by and vulnerable to earthquakes. In 2010, UNOPS opened a permanent office in Islamabad to support the Government of Pakistan and other partners to undertake humanitarian and reconstruction services, following the most devastating flood in the nation’s history. We are operating in KP, Sindh and Punjab and have field offices in Peshawar, Karachi, Umerkot and D.I. Khan.

Supported strategically by a regional operational hub and UNOPS headquarters in Copenhagen and within the overarching framework of the ONE UN Programme, UNOPS Pakistan continues to deliver projects across the country under its core delivery practices of sustainable infrastructure, sustainable procurement, and sustainable project management.

With a steady growth of the project portfolio in recent years and a new strategic direction, UNOPS in Pakistan is currently implementing projects in the following thematic areas: Green and Clean energy; Rule of Law; Health , WASH, Procurement; and HR services.

Background Information - Job-specific

Under the direct supervision of the Support Services Manager, who reports to the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Senior Associate is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Senior Associate liaises with UNOPS programme support colleagues, in order to ensure best support.

Functional Responsibilities:

ICT client services, management and administration

• Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:
• User accounts, groups, computer accounts, organizational units (OUs), and other objects management in MS Active Directory.
• Provision of fast, friendly, and effective user support related to their Google Workspace and AD accounts and troubleshoot technical computer problems.
• Advice on information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.
• Participation in the development of ICT standards and strategies for the Business Unit
• Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit, ensuring compliance with asset management policies.
• Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.
• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.
• Supervision of information and communication services of the Business Unit and managed projects.
• Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
• Active networking with clients, addressing and improving common areas of concern.
• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
• Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.
• Acting as effective UNOPS liaison with the local UN partner agencies on issues relating to UNOPS ICT.

Network administration

• Ensures efficient network administration, focusing on achievement of the following results:
• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet, google workspace cloud and HQ based systems
• Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
• A stable and responsive network environment based on daily monitoring of the network connection.
• Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
• Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

Team Management

• Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
• Provides oversight, ensuring compliance by team members with existing policies and best practice.

Knowledge Building and Knowledge Sharing

• Provide sound contributions to knowledge networks and communities of practice by synthesizing lessons learnt and dissemination of best practices in human resources.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.
• Participates, organizes and delivers trainings for the operations/ projects staff in ICT services.

Impact of Results

The effective and successful achievement of key results by the ICT Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables.

This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

Competencies

Integrity & Inclusion: Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Leading Self & Others: Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Partnering: Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Result Orientation: Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Agility: Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Solution Focused: Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Effective Communication: Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:

• Completion of Secondary education is required.
• Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is desirable.

Experience:

• A minimum of 6 years of progressively responsible experience in the field of information technology and/or computer sciences and systems, preferably in an international environment are required with a high school diploma.
• Within the required 6 years of experience, at least 2 years of work experience in the usage of computers and office software packages. Management of Active Directory, Windows servers, and network infrastructure is required.
• Experience using Google Workspace and MS Office is highly desirable.
• Certification in Microsoft MCSE, Google GCP and/or Cisco CCNA is a strong asset.

Language Requirements:

• Full working knowledge of English is required.
• Working knowledge of local language Urdu is highly desirable.

Contract type, level and duration

• Contract type: Individual Contract Agreement (ICA)
• Contract level: Local ICA Support -LICA 6
• Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link:

https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.